Help and troubleshooting

Vascura Support

Support for app operation, image capture, device authentication, privacy requests and subscriptions.

Before contacting support

Install the latest Vascura version.
Restart the app and verify the internet connection.
Use sufficient light and show the complete palm.
Try again after a temporary server message.

Subscriptions

Subscriptions purchased through Apple are managed in the Apple ID subscription settings. Refund requests are handled by Apple under Apple’s applicable rules.

Privacy requests

For access, correction or deletion requests, email support@vascuraapp.de.

Contact support

Email: support@vascuraapp.de

Please include the iPhone model, iOS version, Vascura version, approximate time and exact error message. Do not send medical information or palm images by email unless support expressly requests a technical example.

Medical notice

Vascura provides educational wellness information only. It does not provide medical diagnoses, treatment recommendations or emergency services.